Department of Family and Community Services

2.6 Safety while waiting for or using public transport

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Self-reported satisfaction with safety while waiting for or using bus, train or ferry services

Current position

In NSW in 2012, 70 percent of women and 74 percent of men felt satisfied or very satisfied in relation to safety while waiting for public transport at a bus stop, ferry wharf or train station in the evening (between 6.01 pm and 6.30 am).

When it came to safety while using public transport (bus, ferry or train) in the evening, 77 percent of women and 79 percent of men felt satisfied or very satisfied.

Gender gap

  • In the evening, women are 4 percentage points less likely than men to feel safe waiting for public transport, and 2 percentage points less likely than men to feel safe while using public transport.
The direction of change over timeData from the 2012 Transport Customer Survey is not comparable with 2011 survey data, as the surveys used different categories of satisfaction. The 2012 survey included an additional category of ‘partly satisfied’ and ‘partly dissatisfied’, which was not used in 2011.
Discussion

In 2012, women’s satisfaction with safety while waiting at a bus stop, ferry wharf or train station dropped by 6 percentage points, from 76 to 70 percent, between day-time and night-time hours. By contrast, men’s satisfaction with safety dropped by only 3 percentage points, from 77 to 74 percent (see Table 6.4).

Similarly, women’s satisfaction with safety while using public transport dropped by 2 percentage points between day-time and night-time hours (from 79 to 77 percent), while men’s satisfaction with safety remained the same regardless of time of day (at 79 percent).

The Transport Customer Survey was conducted most recently in November 2012 and collects information about public transport customers’ satisfaction with train, bus and ferry services. The Survey covers the CityRail network, metropolitan bus contract areas and the Sydney Ferries network. It is conducted on-board public transport services where field staff distribute forms to customers for self-completion. Around 18,000 public transport customers participated in the 2012 survey. In this discussion, ‘satisfied’ and ‘satisfaction’ are defined as a survey response of ‘satisfied’ or ‘very satisfied’. ‘Partly satisfied’ is not included. ‘Day-time’ refers to the hours between 6.31 am and 6.00 pm, while ‘evening’ or ‘night-time’ refers to the hours between 6.01 pm and 6.30 am.

Year collected: 2012.
Data source: Transport for NSW, Transport Customer Survey 2012 (unpublished data). More information is available at www.bts.nsw.gov.au

Table 6.4 Satisfaction with safety of public transport by sex and time of day, NSW, 2012


Women 

Men 

6.31 am to 6.00 pm 

6.01 pm to 6.30 am 

6.31 am to 6.00 pm 

6.01 pm to 6.30 am 

Satisfaction with safety while waiting for public transport 

76

70

77

74

Satisfaction with safety while on the bus, train or ferry 

79

77

79

79

Note: Satisfaction refers to respondents who felt ‘Satisfied’ or ‘Very satisfied’ in relation to safety. It excludes ‘Partly satisfied’.
Population: Users of public transport in NSW aged 15 and over.
Source: Transport for NSW, Transport Customer Survey 2012 (unpublished data).