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Test, validate and verify

Test thoroughly internally

All FACS digital products should be tested at regular intervals, both before they go live and afterwards, to make sure that:

  • they work well with the relevant browsers, platforms and devices
  • users can perform the relevant tasks and actions can be completed
  • the relevant criteria in the Standard have been met.

Accessibility testing should be part of this process, including:

  • testing with accessibility software
  • testing with assistive technology
  • testing with a broad range of users, including people with diverse abilities.

Please also follow the ongoing accessibility testing recommendations under report, fix and review. We also refer to the testing criteria outlined in the Australian Government’s Digital Service Standard.

Testing teams should be independent of the delivery team if possible.

Validate by testing with users

Understanding how people use our digital products is central to our success.

And testing with users is an essential part of making sure that our digital products meet the needs of the intended audience.

The UK Digital Service Standard has an excellent guide to setting up, running and reporting on user testing sessions. Again in the spirit of not reinventing the wheel, please use this advice to conduct user testing session for FACS.

The FACS Digital Accessibility User Network is a group of people that meets regularly and acts as a pool of people that we can tap into for user testing sessions. Please contact the Digital Team to discuss the User Network and how they may be able to assist with your user testing session.

Verify with a specialist audit

We follow best practice recommendations and ensure that our digital products are tested by an accessibility expert.

This doesn’t always have to mean contracting an external provider. Several of the members of our in-house development team are accessibility experts, and their specialist audit can be incorporated into the design and development lifecycle.

This guide from the Australian Government Digital Transformation office has excellent advice on:

  • stocktaking the service for purpose, structure, formatting and technology
  • assessing your internal capability
  • agreeing on the scope and the audit methodology
  • preparing your report.

At FACS, we follow the W3C’s Website Accessibility Conformance Evaluation Methodology (WCAG-EM) 1.0.

Find out more about how we use the WCAG-EM here.

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Last updated: 01 Aug 2019
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